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Refund Policy - Document Translation

Refund Policy

Thank you for visiting Genius Translation Ltd, we do our very best to offer the best rates along with the best service possible.

Because we want to offer you a fast and efficient service, we will process your order within 4 hours of payment. If you wish to cancel your order, please note; we require you to send an email to info@translationgenius.com within 4 hours of placing your order for a full refund. We will not be able to process refunds after this time as we will have started work on your project. We aim to send your finished project to your designated email address within 48 hours of payment. Any refund requests made after 4 hours of payment will incur a fee based on the amount of work that has been completed on your project.

If you are unhappy with any completed work, please contact us at info@translationgenius.com and explain your problem. We guarantee that your project will be completed professionally, efficiently to the specification that you requested. If for any reason it is not, then we will rectify any problems at no charge.